We get perhaps 2 or 3 emails per day from customers who have purchased elsewhere only to be disappointed with the product and customer service. Whether its buying a £300 board from a private vendor on ebay or from a seemingly reputable company only to find that when you need help, you can’t get in touch at all.
Here’s our quick guide to buying from a reputable electric skateboard company and the pitfalls to avoid.
Customer Service is important to us, as a small business we will do everything we can to ensure that you, our customer, are happy with our products and service. It’s our excellent customer service and awesome tech which really sets us apart from the rest. Quick repairs, available over the phone and fast response emails mean you’ll never be left in the dark or struggle to contact us. We want you out riding, not waiting!
Our 5 Star Trustpilot rating lets you know that we are honest and trustworthy. With so many fake reviews out there Trustpilot cuts through the nonsense with 3rd party reviews uncontrolled by us. On an eboard site full of 5 stars next to every product? Check if they use a review service or are clearly made up and edited. Take a look for major eboard companies who have since removed Trustpilot from their site due to the number of negative reviews which they couldnt have removed. Interesting reading!
Not only are our eboards inspected independently mid production, we also have a pre-shipping Quality Control round and a final QC check just before shipping to each customer. You cannot compromise on quality when it comes to our eboards. Carving at 20mph on rough UK roads takes its toll and we designed our eboards to withstand some serious punishment. Again, you get what you pay for with electric skateboards.
All warranty claims are handled quickly at our main Southampton warehouse. You won't be without a board for long.
No call centre, no receptionist. Get in direct contact with the people in the know via Phone, Email or Live chat.
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